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Answers for everyday energy questions.
Browse concise answers across bills, moving, safety and energy at home.
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Frequently asked questions
Browse concise answers across bills, moving, safety and energy at home. We focus on useful information, calm next steps and service that respects your time.
Where can I find help with a bill?
Start with payment assistance or call our customer care team to discuss the information you need.
What should I do in an electrical emergency?
Keep clear of the hazard, call 000 if there is immediate danger, and contact the relevant emergency service.
How can I prepare for a move?
Use our moving checklist and keep your new address, dates and contact details nearby.
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